FAQs

  1. How long does processing take?

All orders are processed within 1–3 business days. Each piece is carefully inspected before shipping to ensure the highest quality.

  1. How long does shipping take?

Delivery times depend on your location and the shipping method selected at checkout. Most orders arrive within 5–10 business days.

Once your order ships, you will receive a tracking number by email.

  1. Do you accept returns or exchanges?

Yes. We accept returns or exchanges within 7 days of delivery for unworn items in their original condition.

  1. Can I cancel my order?

Orders can be canceled within 2 hours of placing them. After that, processing begins and cancellations may no longer be possible.

  1. What materials are used in your jewelry?

Our pieces are crafted using high-quality materials including stainless steel and gold-plated finishes designed for everyday wear.

  1. Is your jewelry waterproof or tarnish-resistant?

Many of our pieces are designed to be water-resistant and tarnish-resistant for daily wear. To help preserve their shine and longevity, we still recommend avoiding excessive exposure to perfumes, lotions, and harsh chemicals.

  1. How do I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid direct contact with perfumes or lotions

  • Store pieces in a dry, clean pouch

  • Wipe gently after wearing

(See our Care Instructions page for full details.)

  1. Do you ship internationally?

International shipping is available to select countries. Shipping rates and delivery times will appear during checkout.

  1. What if my package is lost or delayed?

Once handed to the carrier, we are not responsible for shipping delays, lost packages, or incorrect shipping addresses. If you experience an issue, please contact the carrier directly using your tracking number.

  1. How can I contact you?

For support or general inquiries, email us at:
📩 support@mirevstore.com

We typically respond within 24–48 hours.